Privacy Policy
Last updated: February 2025
1. Information We Collect
We collect information you provide directly: name, email address, password (hashed), payment information, and trading preferences. We also collect usage data automatically: IP addresses, browser type, pages visited, feature usage patterns, and device information. For users of the Expert Advisor, we collect API key usage metadata (not your broker credentials or account balances).
2. How We Use Your Information
We use your information to: (a) provide, maintain, and improve the Service; (b) process payments and manage subscriptions; (c) deliver trading signals via your preferred channels; (d) send account-related notifications and service updates; (e) analyze usage patterns to improve platform features; (f) prevent fraud and enforce our Terms of Service; (g) comply with legal obligations.
3. Data Storage & Security
Your data is stored on secure servers with encryption at rest and in transit. Passwords are hashed using industry-standard algorithms. All sensitive credentials are encrypted before storage. We implement strict access controls, two-factor authentication, and regular security audits. Despite our efforts, no system is completely secure — we cannot guarantee absolute data security.
4. Third-Party Services
We use third-party services for payment processing, email delivery, market data feeds, and infrastructure hosting. These providers have access to your data only as necessary to perform their functions and are bound by their own privacy policies. We do not sell or rent your personal information to third parties for marketing purposes.
5. Cookies & Tracking
We use essential cookies for authentication and session management. We may use analytics cookies to understand how users interact with the platform. You can control cookie preferences through your browser settings, though disabling essential cookies may affect Service functionality.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. Trade history and signal data are retained for analytics purposes. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records).
7. Your Rights
Depending on your jurisdiction, you may have the right to: (a) access your personal data; (b) correct inaccurate data; (c) request deletion of your data; (d) object to or restrict certain processing; (e) data portability; (f) withdraw consent. To exercise these rights, contact us at support@pipscrusher.com.
8. Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.
10. Contact
For privacy-related inquiries, contact us at support@pipscrusher.com.